You can now quickly reply using canned responses aka "Quick Replies" within the editor.
🥫Canned responses are here!
📨 Auto Reply for Channels
We are glad to announce that auto replies are now available. You can setup a dynamic auto reply message on every channel so you customers know that you have received their message!
Introducing Team Views
Today we are releasing team views. The teams you are a member of, will automatically appear on the ticket sidebar. They show all the tickets that are assigned to a specific team and are not closed already.
You can now add a signature to your channel config. The signature can hold placeholders for things like the agent name, address, job title etc. It will be automatically appended to your outgoing emails.
Ticket Email Notifications
We have added email notifications for new tickets.
🎉 HelpSpace Launched!
We just launched HelpSpace! You can now register and try HelpSpace for 15 days.
Keyboard Shortcuts Added
Switching between tickets is now even quicker by using the arrow keys on your keyboard to move up and down in the list.
Improved Ticket Loading Time
Implemented caching into our frontend. It feels a lot more responsive now.
Announcing Alpha Stage
HelpSpace is online and reached alpha stage. We are testing and developing the first features. Starting the closed beta soon.
Email Channel Ready
The main inbound channel is implemented. Any email address can be forwarded to HelpSpace now. You can create and answer tickets.